Return Policy
Return Policy for TANTORA TIME Online Store:
At TANTORA TIME, we value the satisfaction of our customers and strive to offer a hassle-free shopping experience. Therefore, our return policy has been developed to ensure your peace of mind and confidence in our products. Below are the details of our return policy:
Return Period:
- We accept returns within [X days/weeks/months] from the date of receiving the order.
Return Conditions:
- Returned products must be in their original condition, unused, and with all original tags and packaging intact.
- We do not accept the return of products damaged by the customer.
- Customized or made-to-order products may be subject to return restrictions, as determined on a case-by-case basis.
Return Process:
- To initiate the return process, please contact our customer service, providing the order number and details about the item to be returned.
- Upon approval of the return, we will provide instructions on how to send the product back to us.
Refund or Exchange:
- We offer the option of a full refund of the amount paid or exchange for another product available in our stock, as per your preference.
- Refund will be processed after we receive and evaluate the returned product. The time taken for the refund to appear in your account may vary depending on the payment method used.
Shipping Costs:
- Shipping costs associated with returning the product will be borne by the customer, unless the reason for return is our error or a defective product.
Exceptions:
- We reserve the right to refuse returns that do not meet the criteria set forth in this policy.
By making a purchase at TANTORA TIME, you agree to the terms and conditions of this return policy. We are here to assist you at every step of the purchasing and return process, so you can enjoy your shopping experience with us. If you have any questions or concerns, please do not hesitate to contact our customer support team.
This return policy is subject to change without prior notice. Last updated: [2024/04/01].